Support

Thanks for playing Sketch Press! Draw lines to bounce, tap to jump, and see how far you can push your run. This page covers common questions and how to reach us if something isn't working right.

If you run into bugs, crashes, drawing or input issues, or have any other questions about the app, reach out anytime.

Email Support:
sketchpressapp@gmail.com

Lines not drawing, or the ball not bouncing correctly?

• Make sure you're drawing clearly within the play area
• Try restarting the app
• Make sure you're on the latest version from the App Store

High score or coins not saving?

• Sketch Press saves your progress locally on your device — avoid clearing the app's storage, and make sure your device has free storage space
• Reinstalling the app resets local progress, since nothing is stored in the cloud

"Watch Ad" button stuck loading or greyed out?

• Ads need an internet connection — check that you're online
• A brand-new ad placement can occasionally take a little while to become available; try again shortly
• Ads may be limited in Airplane Mode or with a very weak connection

App crashing or freezing?

• Close and fully reopen the app
• Restart your device if the issue continues
• Install any available app updates

Sketch Press uses optional, opt-in rewarded ads — for reviving, doubling coins, and earning free coins from the Shop — served by Google AdMob. You'll never see an ad unless you choose to tap "Watch Ad"; nothing plays automatically.

Sketch Press has no account system and doesn't collect personal information directly. For details on what Google AdMob collects to serve ads, see our Privacy Policy.

Got an idea for a new ball skin, theme, or feature? We'd love to hear it — email us anytime with suggestions or feedback.

Support requests are typically answered within a few business days, though response times may vary depending on volume.

For all support inquiries:

sketchpressapp@gmail.com